Consumer Rights

General information

As a consumer you benefit from the rights provided by Romanian and European consumer protection law, including the right to accurate and complete pre-contractual information, transparent prices, conforming services and the right to submit complaints.

Information before booking

Before you submit a reservation request you are shown the vehicle, the period, pickup and return locations, the rate, the currency, extras, mandatory fees, the deposit and the applicable cancellation conditions.

Complaints

We recommend contacting us directly through the Complaints page. We register your complaint and provide a reference number.

Authorities and alternative dispute resolution

You may contact the Romanian National Authority for Consumer Protection (ANPC) and, under the conditions of the law, use the alternative dispute resolution (SAL) mechanism. See the ANPC and ADR (SAL) pages.

Courts

Using an alternative dispute resolution procedure does not remove the consumer's right to bring proceedings before the competent courts under the law.