Complaints

Internal complaints procedure

1. Submit your complaint through the form below or by email to gelviarent@gmail.com. 2. The system automatically generates a reference number in the format GR-C-YYYY-NNNN, shown to you on screen. 3. The complaint is registered and reviewed by the Gelvia Rent team. 4. We may ask you for additional information or documents. 5. We communicate the outcome to the email address you provided.

Applicable response time: [Not configured]

Complaints and related data are not public and are accessible only to authorised staff.

If we cannot reach a solution, you may use the information on the ANPC and ADR (SAL) pages.